Terms & Conditions

Website Terms of Use

(1) Introduction

These terms of use govern your use of our website; by using our website, you accept these terms of use in full.  If you disagree with these terms of use or any part of these terms of use, you must not use our website.

(2) Licence to Use Website

Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website.  Subject to the licence below, all these intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms of use.

You must not:

(a)      republish material from this website (including republication on another website);

(b)      sell, rent or sub-license material from the website;

(c)      show any material from the website in public;

(d)      reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;

(e)      edit or otherwise modify any material on the website; or

(f)      redistribute material from this website.

(3) Acceptable Use

You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

(4) Limited Warranties

We do not warrant the completeness or accuracy of the information published on this website; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.

To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).

(5) Limitations of Liability

Nothing in these terms of use (or elsewhere on our website) will exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.

Subject to this, our liability to you in relation to the use of our website or under or in connection with these terms of use, whether in contract, tort (including negligence) or otherwise, will be limited as follows:

(a)      to the extent that the website and the information and services on the website are provided free-of-charge, we will not be liable for any loss or damage of any nature;

(b)      we will not be liable for any consequential, indirect or special loss or damage;

(c)      we will not be liable for any loss of profit, income, revenue, anticipated savings, contracts, business, goodwill, reputation, data, or information;

(d)      we will not be liable for any loss or damage arising out of any event or events beyond our reasonable control;

(e)      our maximum liability in relation to any event or series of related events will be limited to £5,000.

(6) Breaches of these Terms of Use

Without prejudice to our other rights under these terms of use, if you breach these terms of use in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.

(7) Variation

We may revise these terms of use from time-to-time.  Revised terms of use will apply to the use of our website from the date of the publication of the revised terms of use on our website.  Please check this page regularly to ensure you are familiar with the current version.

(8)    Law and Jurisdiction

These terms of use will be governed by and construed in accordance with applicable UK law, and any disputes relating to these terms of use will be subject to the non-exclusive jurisdiction of the courts of the UK.

(9)    Contact

The full name of our company is CHCUK Ltd

We are registered in Scotland under registration number 361273

Our registered address is Kylen, Craigdarroch Drive, Contin, Highlands, UK, IV14 9EL

You can contact us by email to info@chcuk.co.uk

December 2013


Shop Terms & Conditions

(1) Making a Purchase

Making a purchase could not be simpler, just add the item(s) you wish to buy by adding them to your ‘shopping basket’. When you are done, click ‘checkout’ and choose which login option you would like to proceed with.

After you have either logged in to your existing account or set one up, then the different postage options available will then be listed. Choose the appropriate option and click continue.  You will then be directed to Paypal where you can either log in to your Paypal account if you have one or pay with your Debit or Credit Card. After paying please make sure you RETURN TO OUR SITE when instructed otherwise there will be delays in processing your order.

We use Sage Pay to collect/process transaction information’ and provide link to our security policy at http://www.sagepay.co.uk/policies/security-policy

(2) Shipping and Handling

All items will be packaged with bubble wrap and any additional packaging necessary to reduce the chance of damage in transit. We only use new boxes and jiffy bags. A small charge is included in the postage cost to cover packaging and handling.

(3) Delivery Schedule

Once payment has been received we will aim to dispatch your order within 24 hours, where possible the same day.

Items should arrive within the following timescale, however we cannot guarantee this on behalf of the Royal Mail, therefore please allow 28 days for delivery.

You must wait 15 working days before contacting us about a missing parcel and 20 working days for European orders, only after this time we can file a claim and send out a replacement order.

  • UK / Channel Islands and European Countries Postage Rates
  • UK Flat Rate 1-6 days (Non Urgent Orders) £2.95 Parcels will be sent with Royal mail 1st class and should arrive within 1-6 working days. Please allow longer during Bank Holidays. Items are insured up to £32 but are not tracked.
  • Airmail Europe Standard Rate (5-14 days Delivery Time) £5.90 Orders being sent to Europe are sent via Airmail which takes 5-14 days to arrive. Items are insured up to £32 but are not tracked.
  • Alternative Delivery Requirements Please contact us at info@chcuk.co.uk if you have alternative delivery requirements e.g., next day delivery, courier delivery etc.
  • Delivery to the Rest of the World We deliver to most global regions.  If you require delivery outside of Europe please contact us at info@chcuk.co.uk for a delivery quote which will include cost of delivery and estimated delivery time.

(4) Privacy Policy

CHCUK Ltd respect our customers privacy and do not disclose buyers’ information to third parties. Any information disclosed to us is only used by us for the order and dispatch process. The only information that we see is your name, address, phone number and email address.

The Merchant that we use is Paypal which automatically encrypts your confidential information in transit from your computer to ours using ‘Secure Sockets Layer Protocol (SSL) with an encryption key length of 128-bits. Look out for the yellow padlock in the bottom right of your browser as you enter the Checkout section of our site. We do not see any of your credit card information as this is dealt with directly by Paypal.

(5) Returns Policy

The following returns policy applies only to hardcopy purchases.

CHCUK Ltd are confident that you will be happy with your purchase(s) but if for any reason you wish to return an item we provide a 7 day period starting from the day after the item(s) are delivered in which you can return your purchase. You must notify us at info@chcuk.co.uk with your order number and item you wish to send back before returning it to us. All items must be returned in a saleable condition.  A refund will then be issued within 30 days.

Postage, packing and returns postage are direct costs and we regret that they cannot be refunded (applicable only if the item isn’t damaged or faulty).

If items are received damaged then we must be contacted at info@chcuk.co.uk within 48 hours of delivery to discuss what is wrong with the item(s). The damaged item(s) will need to be returned to us with all the original packing and parts. Postage costs incurred by the customer in order to send it back to us will be refunded. A replacement will then be sent out (subject to stock availability) or if not available then a refund will be given which will include the postage cost originally paid by the customer. Refunds will be issued within 30 days.

If the product is to be returned due to packing error, administration error or if the item is faulty you are entitled to a full refund within 7 days. This does not affect your statutory rights as a consumer.

Incorrectly ordered or unwanted goods must be returned within 7 days of the date of receipt to be eligible for a refund. Returning of items is the responsibility of the customer who is liable for the cost of returns. The customer must ensure all reasonable care is taken to ensure the safe return of items and in their original packaging where appropriate. If the item(s) returned come in sealed packs, these must be unopened.

We cannot be held responsible for packages lost in transit that are returned to us. It is your responsibility to return the item(s) to us, we therefore recommend that you send the package by Recorded / Special Delivery.

(6) VAT

We are not currently registered for VAT.

Please contact us if you wish to return any items at info@chcuk.co.uk